Deposit & Cancellation policy: depending on the travel period and the chosen rate, different deposit and cancellation terms apply – we have summarized all the details for you below:
Option A: To confirm the booking, we ask for a deposit of 25% of the total amount, payable directly during online booking.
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Up to 25 days before arrival: Free cancellation, the deposit will be refunded (minus a €15 handling fee) or can be used as a voucher for a future booking.
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24–10 days before arrival: 50% of the total amount.
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From 9 days before arrival, late arrivals, no-shows, or early departures: 100% of the total amount.
Option B: To confirm the booking, we ask for valid credit card details, which will be checked for validity directly during online booking.
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Up to 31 days before arrival: Free cancellation with no additional fees.
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From 30 days before arrival, late arrivals, no-shows, or early departures: 100% of the total amount.
Trip cancellation insurance: a trip doesn’t always go exactly as planned. That’s why we also offer you trip cancellation protection insurance at the time of booking.
Payment: the remaining balance is due on site. Payment options: cash (up to €1,999 for EU citizens, higher amounts for non-EU citizens), debit card, credit card (Visa, Mastercard) or bank transfer.
Bank details:
Raiffeisenkasse Bruneck
Georg Aichner – Hotel Oberwiesen
IBAN: IT 95 C 08035 58242 000300029815
SWIFT/BIC code: RZSBIT21005