Facilities & Information

Services

Included

  • Access to the entire wellness area (sauna & whirlpool, adults only) daily from 2:00 pm to 8:00 pm, pool from the end of May to the end of September
  • Professionally equipped fitness room
  • A small welcome refreshment on arrival
  • Use of the shared lounge with a generous dining area – a place to get together, exactly how it suits you
  • Use of the children’s playroom (up to age 8) with a wide selection of games
  • Use of the teen room with PlayStation, darts, table football and table tennis
  • Kronplatz Guest Pass (free bus & train travel across South Tyrol)
  • Parking (1 per unit)
  • 3 EV charging stations (billed by kWh)

Additionally in the rooms & suites

  • Breakfast buffet with local products, 7:00 am–10:00 am
  • Daily cleaning

Additionally in the apartments

  • Fully equipped kitchen with crockery, pots, tea towels, dishwasher, hob, fridge, coffee machine (Nespresso Classic) and kettle – microwave, toaster and oven available on request
  • Cleaning 3 times a week

For an extra charge

  • Underground parking space
  • Laundry room with washing machine & dryer
  • Yoga with Pauline
  • Physio & rehab centre (external partner)
  • Pilates at Studio 22 (external partner)
  • Late check-out (subject to availability)

Additionally in the apartments

  • Breakfast or fresh bread service (bookable until 5:00 pm the day before)

Holiday information

Check-in & Check-out:
Check-in from 3:00 pm
Check-out by 10:00 am
Depending on your arrival time, self check-in is also set up for you. Late check-out is possible subject to availability, for an extra charge.
 
Servicepoint: you can always reach us via WhatsApp – no matter whether we’re at the servicepoint or out and about somewhere in the house. If you arrive outside personal check-in hours, we’ll organise a simple self check-in for you, with all the details sent before your arrival.

Pets: your dog is very welcome by prior arrangement (€19 per night) – dogs are not permitted in the dining room, wellness area or sunbathing lawn.
 
Smoking: smoking is only permitted outdoors – on the balcony, terrace or in front of the entrance.

Quiet hours begin at 10:00 pm, so all guests can enjoy a restful night’s sleep.

Sustainability: the commitment to a liveable future is part of everyday life for us – from regional products to our own photovoltaic system.

Price information

Rooms & Suites: prices are per person and per night, breakfast included.
 
Apartments: prices are per unit and per night, without meals. Breakfast or a fresh bread service can be added optionally (€18 per adult and per child aged 10 and over, €12 for younger children).
 
Local tourist tax: €3.00 per person per day (from age 14), not included in the room rate.

Child discounts, Rooms & Suites (subject to minimum occupancy):

  • up to age 1: flat rate of €15
  • ages 2–5: –50 %
  • ages 6–9: –30 %
  • ages 10–15: –20 %
  • from age 16: –10 %

Surcharge in the apartments (subject to minimum occupancy):

  • children up to age 6: €15 per night
  • children from age 6 and adults: €25 per night

Booking information

Deposit & Cancellation policy: depending on the travel period and the chosen rate, different deposit and cancellation terms apply – we have summarized all the details for you below:

Option A: To confirm the booking, we ask for a deposit of 25% of the total amount, payable directly during online booking.

  • Up to 25 days before arrival: Free cancellation, the deposit will be refunded (minus a €15 handling fee) or can be used as a voucher for a future booking.

  • 24–10 days before arrival: 50% of the total amount.

  • From 9 days before arrival, late arrivals, no-shows, or early departures: 100% of the total amount.

Option B: To confirm the booking, we ask for valid credit card details, which will be checked for validity directly during online booking.

  • Up to 31 days before arrival: Free cancellation with no additional fees.

  • From 30 days before arrival, late arrivals, no-shows, or early departures: 100% of the total amount.

 

Trip cancellation insurance: a trip doesn’t always go exactly as planned. That’s why we also offer you trip cancellation protection insurance at the time of booking.
 
Payment: the remaining balance is due on site. Payment options: cash (up to €1,999 for EU citizens, higher amounts for non-EU citizens), debit card, credit card (Visa, Mastercard) or bank transfer.
 
Bank details:
Raiffeisenkasse Bruneck
Georg Aichner – Hotel Oberwiesen
IBAN: IT 95 C 08035 58242 000300029815
SWIFT/BIC code: RZSBIT21005